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Technical Support

Responsibilities:
• Multi-Platform Administration: Provision, configure, and maintain diverse operating systems including Windows, macOS, and Linux, across both physical hardware and virtual machines (VMs).
• IT Procurement & Vendor Management: Coordinate with global technology vendors (e.g., Microsoft, Apple) to source, purchase, and manage corporate hardware and software assets.
• Security & Compliance Enforcement: Implement and manage device usage policies, including firewall configurations, secure Wi-Fi access, and endpoint security measures like USB data restrictions.
• Helpdesk & Incident Management: Serve as the primary point of contact for internal staff, diagnostics-driven troubleshooting, and resolving hardware, software, or network connectivity issues.
• Asset Tracking & Maintenance: Monitor system health, manage software licensing, and ensure all company devices are regularly updated and patched against security vulnerabilities.

Preferred Skills / Requirements:
• Technical Troubleshooting: Hands-on experience diagnosing and resolving complex hardware, software, and networking issues efficiently.
• OS & Virtualization Expertise: Familiarity with managing enterprise OS environments and deploying virtualized desktops or staging environments.
• Security Baseline Knowledge: Understanding of core IT security principles, including network firewalls, access controls, and endpoint management.
• Vendor & Asset Relations: Ability to evaluate technical specifications for procurement and interface professionally with external support teams.
• Service-Oriented Communication: Strong interpersonal skills with a patient, problem-solving approach to assisting team members under tight deadlines.